PROJECT BRIEF

New smart home devices are entering the market every day. As the technology multiplies, the systems supporting the technology must be regularly maintained. Customers need a way to update their systems as new software becomes available. The goal of this dashboard is to offer a quick visualization of system status and guide users through the update process.

CLIENT NEEDS

• Track products purchased, revenue generation, and program participation

• Promote update opportunities with existing customers

• Trigger sales by offering a discount on products purchased within the program

USER NEEDS

• A customer management tool that makes finding update opportunities and initiating updates quick and easy

• The ability to purchase products during the update process at a discounted rate